Frequently Asked Questions

Everything you need to know about your TAKASHIMA beauty experience.

Are the beauty and skincare products authentic?

Yes, we guarantee 100% authenticity. All products at TAKASHIMA are sourced directly from authorized distributors and top-tier brands in Japan, Korea, and Taiwan.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental United States. Processing times may vary during peak holiday seasons or special promotion events.

What is your return policy for cosmetic items?

Due to hygiene reasons, we only accept returns on unopened and unused products in their original packaging within 14 days of purchase. Please contact our support team for a return authorization.

Do you offer international shipping?

Currently, we primarily ship within the United States. For specific inquiries regarding international destinations, please reach out to our customer service department for availability and rates.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.

How can I check the expiration date of my Japanese or Korean products?

Many Asian beauty brands use production dates instead of expiration dates. If you are unsure how to read the batch code on your packaging, our experts are happy to assist you in verifying the shelf life.